Introduction: At HerbaScar, we stand behind the effectiveness of our herbal formulas. With over a decade of operational success, we are proud to state that we have maintained an exceptionally high satisfaction rate among customers who followed our usage guide. We want you to shop with complete confidence. That is why we offer a Results-Based Money-Back Guarantee. If you use our product as directed and do not see a visible improvement, we will refund your purchase.
1. Eligibility for a Refund
To ensure fairness and prevent fraud, our Money-Back Guarantee is valid under the following conditions:
- Completion of Treatment: You must use the product consistently for a minimum of 60 days (the “Usage Cycle”) according to the provided instructions. Scar revision takes time, and natural remedies require patience.
- Photo Documentation: You must provide valid “Before” and “After” photos.
- Before Photo: Taken before the first application (timestamped if possible).
- Progress Photos: Taken [every 2 weeks/month] during the treatment.
- After Photo: Taken after completing the usage cycle.
- Submission Window: Refund requests must be submitted within 100 days from the date of purchase.
Refunds will be processed if the submitted evidence demonstrates that the product, when used correctly, failed to provide any noticeable improvement to the scar tissue.
2. How to Request a Refund
If you have completed the usage cycle and are not satisfied with the results, please follow these steps:
- Contact Us: Send an email to our support team with the subject line:“Refund Request – Order #[Your Order Number]”.
- Submit Evidence: Attach your Order Number and the required Before & After photos (clear, well-lit, and focusing on the scar area).
- Review Process: Our team will review your application within 5–7 business days.
- If approved, the refund will be automatically applied to your original method of payment within 10 business days.
Contact Information:
- Email: support@herbascar.com
- WhatsApp: +86 15853254758
- Response Time: We strive to reply to all inquiries within 24–48 hours (Monday to Friday).
- Address:Zhongbo International Business Building, No. 53 Xiangtan Road, Licang District, Qingdao, Shandong, China
3. Exceptions & Restrictions
Please note that refunds will not be granted under the following circumstances:
- Requests made before the completion of the recommended usage cycle (unless in cases of severe allergic reaction, accompanied by medical proof).
- Missing, blurry, or undated comparison photos that make evaluation impossible.
- Failure to follow the application instructions (e.g., inconsistent use).
- Simultaneous use of other chemical treatments or laser therapies on the same area, which interferes with the efficacy of our herbal formula.
- One-Time Use: This guarantee applies to one order per customer. Bulk orders are not eligible for a full refund (only the first opened bottle/unit is covered).
4. Responsibility & Disclaimer
HerbaScar Scar Removal Solution is a topical herbal care product designed for keloids and hypertrophic scars. While consistent use typically yields noticeable results, individual outcomes may vary due to factors such as skin type, scar age, and genetics.
- Assessment: Refund eligibility is determined based on the visual evidence submitted and our standardized evaluation criteria.
- Medical Disclaimer: This policy acts as a satisfaction guarantee and does not constitute a medical promise of a “cure.”
- Updates: HerbaScar reserves the right to update this policy at any time. Changes will be effective immediately upon posting on this page.