Last Updated: February 5, 2026
Welcome to the HerbaScar website. We take your privacy very seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website and related services.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Information We Collect
During your use of this website, we may collect the following types of information:
(1) Information You Voluntarily Provide
When you contact us through the website, submit inquiries, place orders, or request refunds, you may voluntarily provide certain personal information, such as your name, email address, phone number, shipping address, order-related details, and any other information you choose to submit.
(2) Information Automatically Collected
When you visit this website, we may automatically collect certain non–personally identifiable information through cookies or similar technologies, such as your IP address, browser type, device information, pages visited, access time, and referring URLs. This information is mainly used for website operation analysis and user experience optimization.
(3) Order and Payment-Related Information
If you purchase products on this website, we may collect limited information necessary to process your order, such as order details and payment status. Please note that we do not directly store or process complete payment card information. Payments are generally handled by third-party payment service providers.
Exceptions for Customer Service: While we do not process medical records, you may voluntarily provide photographs of your skin conditions (e.g., scars) to our customer support team for the purpose of product consultation or refund evaluation. Such images are strictly confidential and used solely for resolving your specific request.
2. How We Use Your Information
We use your personal information only to the extent reasonably necessary for the following purposes:
- To process and fulfill orders
- To respond to your inquiries and provide customer support
- To evaluate and handle refund or after-sales requests
- To operate, maintain, and improve the functions and services of this website
- To conduct internal data analysis (usually in anonymized or aggregated form)
- To prevent fraud, abuse, or other illegal activities
- To comply with applicable laws and regulations
- To send you marketing communications: With your consent, we may send you emails or text messages about new products, special offers, or other information we think you may find interesting. You can opt out at any time.
When necessary, we may share limited personal information with trusted third-party service providers (such as logistics companies, payment processors, and website technology service providers) solely to the extent required to provide relevant services. All third parties are obligated to process your information securely and confidentially.
We do not sell, rent, or trade your personal information, nor do we use your personal information for any medical diagnosis or treatment purposes.
Please feel free to use our website with confidence.
3. Data Retention, Security, and Your Privacy Rights
Data Retention
We retain your personal information only for the minimum period necessary to achieve the purposes described in this Privacy Policy, or for the period required by applicable laws and regulations.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, please understand that no method of data transmission or storage can be guaranteed to be absolutely secure, and we cannot guarantee absolute security of your information.
Your Privacy Rights
To the extent permitted by applicable law, you have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent previously given
- Opt out of receiving our marketing communications
If you wish to exercise any of the above rights, please contact us using the contact details provided below.
In addition, this website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us promptly and we will take appropriate steps to delete such information.
4. Third-Party Links
This website may contain links to third-party websites. Please note that we do not control the content or privacy practices of these third-party websites and are not responsible for their privacy policies.
We recommend that you carefully review the privacy policy of any third-party website before providing your personal information.
5. Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to business developments or legal requirements. Any updated version will be posted on this page, and the “Last Updated” date will be revised accordingly.
This Privacy Policy becomes effective upon publication. Your continued use of this website after any updates constitutes your acceptance of the revised Privacy Policy.
6. Contact Information
If you have any questions about this Privacy Policy or our data processing practices, please feel free to contact us through the following channels:
WhatsApp: +86 158 5325 4758
Email:support@herbascar.com
Mailing Address:
Customer Service Hours: We strive to respond to all inquiries within 24 hours (Monday to Friday).
Address:Zhongbo International Business Building, No. 53 Xiangtan Road, Licang District, Qingdao, Shandong, China