Introduction: At HerbaScar, we are committed to providing you with the best shipping experience. We offer Free Worldwide Shipping on all orders because we believe effective scar care should be accessible to everyone, everywhere. Please review our shipping policy below to understand how we deliver your order safely to your doorstep.
1. Shipping Destinations & Costs
- Where We Ship: We proudly ship to customers in the USA, United Kingdom, Canada, Australia, New Zealand, and most European countries.
- Shipping Cost: We offer FREE Standard Shipping on all orders, with no minimum purchase required. (Note: If you are in a remote area, we will contact you if any additional carrier surcharges apply, though this is rare.)
2. Order Processing & Tracking
- Processing Time: All orders are processed and packed within 1–2 business days (excluding weekends and holidays).
- Tracking: Once your order is shipped, you will receive a confirmation email with a Tracking Number.
- Please allow up to 24-48 hours for the tracking information to update in the carrier’s system.
3. Estimated Delivery Times
We ship directly from our centralized warehouses to ensure the freshness of our herbal formulas.
- USA & Canada: 7 – 15 Business Days
- UK & Europe: 6 – 12 Business Days
- Australia & NZ: 8 – 15 Business Days
- Rest of World: 10 – 20 Business Days Note: While we aim for speed, occasional delays may occur due to customs clearance, public holidays, or weather conditions. We appreciate your patience.
4. Customs, Duties & Taxes
- For US Customers: Orders under $800 usually do not incur import duties.
- International Customers: While we cover shipping costs, customs duties, import taxes, or VAT are determined by your local customs office and are the responsibility of the customer.
- Tip: We do our best to label packages appropriately to facilitate smooth customs clearance.
5. Lost or Damaged Packages (Our Guarantee)
Unlike many retailers who shift the risk to you, we insure your delivery.
- Damaged in Transit: If your bottle arrives broken or leaking, please email us a photo immediately. We will send a free replacement right away.
- Lost Packages: If your tracking status shows no movement for 30 days, or if the package is confirmed lost by the carrier, we will offer a full refund or a free reshipment.
- Exception: We are not responsible for packages where the tracking status is “Delivered” but you claim non-receipt (e.g., stolen from porch). Please ensure your shipping address is secure.
6. Incorrect Address Disclaimer
It is the customer’s responsibility to provide a complete and accurate shipping address.
- If a package is returned to us due to an incomplete address (e.g., missing apartment number) or “unclaimed” status, we can reship it, but a small reshipping fee may apply.
7. Contact Us
Have questions about your order status? We are here to help!
- Email: support@herbascar.com
- Response Time: We strive to reply within 24 hours (Monday to Friday).
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